Staff Machine Learning Engineer, AI Applications

We are looking for a Staff Machine Learning Engineer, AI Applications to join Bolt’s Customer Support Product team and lead the quality, learning, and knowledge foundations behind our AI automation stack. You will have the opportunity to shape how we evaluate and align LLM-based systems, improve knowledge quality and retrieval, and build the feedback loops that continuously improve customer support automation. If you are passionate about applied ML, retrieval and knowledge systems, and making AI products measurably better in production, this role will perfectly suit you.